Policies

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You'll also need the receipt or proof of purchase. You must also provide a valid reason for the return.

Please note: We do not accept returns where the product was purchased without verifying compatibility with your specific bike, controller, or setup. It is the customer's responsibility to confirm compatibility before purchasing. Compatibility information is listed on each product page — if you are unsure, contact us before buying.

To start a return, contact us at ebikecustoms11@gmail.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.

Refunds
Once we receive and inspect your return, we'll notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days. If 15 business days have passed since approval, contact us at ebikecustoms11@gmail.com.

Order Cancellations

Orders can only be cancelled before they have been fulfilled. Once your order has been fulfilled and dispatched, we are unable to cancel or modify it. If you wish to cancel your order, contact us immediately at ebikecustoms11@gmail.com. If your order has already been fulfilled by the time we receive your message, the cancellation will not be accepted and our standard return policy will apply.